Shipping policy
Shipping Policy
Thank you for shopping with Green Pastures Co! We want you to feel confident and at peace with every order. Here's everything you need to know about how your order gets from our hearts to your hands.
🕐 Production & Processing Time
Because every item is made just for you through our print-on-demand partner, each order goes through a production process before it ships. Please allow 3–7 business days for your item to be printed, quality-checked, and prepared for shipment. During peak seasons (holidays, special releases), production may take a little longer — we appreciate your patience!
US Domestic Shipping
Once your order ships, estimated delivery times are:
- Standard Shipping: 5–10 business days
- Express Shipping (where available): 2–4 business days
Total estimated time from order to delivery: 8–17 business days for standard shipping.
🌍 International Shipping
We're so glad to serve customers around the world! International orders typically arrive within:
- Canada & Mexico: 10–20 business days
- Europe & UK: 10–20 business days
- Rest of World: 15–30 business days
Please note that international orders may be subject to customs fees, duties, or import taxes determined by your country. These charges are the responsibility of the recipient and are not included in your order total.
📦 Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use that number to follow your package's journey right to your door. Please allow 24–48 hours after receiving your tracking number for it to become active in the carrier's system.
⏳ Delays & What to Do
We do our best to get every order to you on time, but occasionally delays happen due to high demand, weather, or carrier issues — things outside our control. If your order hasn't arrived within the estimated window, here's what we recommend:
- Check your tracking link for the latest update.
- Allow 3–5 additional business days, as packages sometimes move slowly through the carrier network.
- If your order is significantly delayed or appears lost, please reach out to us at info@greenpasturesco.co and we'll make it right.
📬 Incorrect Address
Please double-check your shipping address before placing your order. We're unable to redirect packages once they've shipped. If you notice an error, contact us immediately at info@greenpasturesco.co and we'll do our best to help before production begins.
💛 Questions?
We're here for you! Reach out anytime at info@greenpasturesco.co — we'd love to hear from you.